All help topicsTroubleshooting

The download does not start

Check your session, connection and browser downloads.

  1. 01

    Sign in on the Download page. An account is required to access the installer.

  2. 02

    Check your browser’s downloads list in case the file has already downloaded or is waiting for your attention.

  3. 03

    Check your internet connection and available storage, then try the download again.

  4. 04

    If your browser or security software blocks the file, keep protections enabled and contact support with the exact warning.

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