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8 guides

Get the Windows installer and connect your account.

Prepare your PC and make changes you can track.

Check your sign-in method and recover account access.

Understand device linking and hardware ID changes.

Check your session, connection and browser downloads.

Isolate the change and compare under the same conditions.

Check which plan is linked to your account.

Find the policy and the details support needs.

Tell us what happened, the error message and what you’ve tried.
Never include passwords or verification codes.