All help topicsAccount & devices

Trouble signing in?

Check your sign-in method and recover account access.

  1. 01

    Use the same sign-in method you used when creating your account. A different provider may open a different account.

  2. 02

    For email sign-in, check the address for typing mistakes. If you forgot your password, use the password recovery option on the sign-in page.

  3. 03

    If you requested an email, check spam and junk folders. Use the most recent message.

  4. 04

    If the issue continues, contact support with the error message and your sign-in method. Never send your password or a verification code.

Open sign in

Check your linked PC

Understand device linking and hardware ID changes.