Velyro Optimizer
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SATISFACTION GUARANTEE

Refund Policy

Last updated: September 20, 2026 · 14-Day Guarantee

14-Day Money-Back GuaranteeIf you encounter genuine technical difficulties or performance incompatibilities with Velyro Optimizer Premium, you are entitled to request a refund within 14 calendar days of your initial purchase.

1. Scope of the Guarantee

We strive to build the most efficient and safe PC optimization tool for Windows. While our Free tier allows you to test fundamental features without spending a cent, our Premium license ($15 USD one-time payment) comes with our dedicated support and refund guarantee.

2. Eligibility Requirements

To qualify for a refund, all the following criteria must be met:

  • Timeframe: Your refund request must be submitted within 14 calendar days of the original purchase timestamp shown on your Stripe receipt.
  • Official Purchase: The license must have been purchased directly through our official website (velyro.com) via Stripe.
  • Genuine Technical Issue: The software fails to operate properly on your compatible PC (e.g., persistent crash, severe incompatibility, or profile application failure) that our support team is unable to rectify.

3. Technical Verification & Remote Support (AnyDesk)

Because digital software licenses grant immediate access to proprietary code, optimization configurations, and system scripts, we reserve the right to verify and diagnose reported issues before issuing a refund.

How the AnyDesk Diagnostic Process Works:
  • Scheduled Remote Session: When you report a bug, crash, or optimization failure, a certified Velyro technician will request a quick session via AnyDesk (a trusted, secure remote desktop application).
  • Total User Control: You remain in front of your screen at all times. You can see every click and command executed by our technician, and you may terminate the session with a single click at any second.
  • Strict Confidentiality: Our technicians only inspect Velyro Optimizer application logs, Windows event viewers, and relevant performance metrics. We never inspect, open, or copy personal files, documents, or passwords.
  • 100% Free: Remote diagnostic and troubleshooting sessions are entirely free of charge.
✓ Issue Confirmed & UnresolvableIf the AnyDesk session confirms the incompatibility or defect cannot be fixed on your machine, your refund will be approved and processed immediately.
✓ Issue Resolved by TechnicianIf our technician resolves the conflict (e.g., driver conflict or permission setting), you can enjoy your fully working Premium license.

Note: In accordance with digital consumer protection laws regarding immediately consumable digital licenses, refusing to allow our support team to verify or diagnose a claimed defect via AnyDesk without valid justification may result in the denial of your refund claim.

4. Non-Refundable Situations

Refunds are not granted in the following scenarios:

  • Requests submitted after the 14-day warranty period has elapsed.
  • Change of mind after the software has been downloaded, activated, and verified as fully functional on your machine.
  • Failure of hardware or external components completely unrelated to Velyro Optimizer (e.g., thermal throttling, faulty power supplies, physical GPU defects).
  • Unrealistic or arbitrary FPS expectations where the hardware itself is bottlenecked by physical components.
  • Accounts suspended or terminated due to unauthorized reverse engineering, piracy, or commercial redistribution of our binary files.

5. How to Submit a Refund Request

To submit your request, email our technical assistance desk:

Recipient: support@velyro.com

Subject: [Refund & Support Request] - Your Account Email

Information required:

  • Your registered account email address.
  • Your Stripe transaction or receipt number.
  • A description of the technical issue encountered.
  • Your availability window for an AnyDesk diagnostic session (if technical issue).

6. Payout Timeline & License Revocation

Once your refund is approved by our technical desk:

  • Funds are returned directly to your original payment method via Stripe.
  • Card refunds typically take between 5 and 10 business days to credit back to your bank account statement.
  • Your account license automatically reverts to the Free tier, and Premium desktop tweaks will be safely disabled.

7. Dispute & Chargeback Warning

Initiating a fraudulent bank dispute or payment chargeback without contacting our support first will result in immediate and permanent termination of your Velyro account and blacklist your hardware identifier from future activations. If you have an issue, write to support@velyro.com — we are always here to help you or promptly issue your legitimate refund.